To activate your Auto-Align 2 upgrade license, you need to surrender your Auto-Align 1 license.
Your Auto-Align 1 will be replaced by an Auto-Align 2 group license that includes Auto-Align 1 and Auto-Align 2.
Your old sessions with Auto-Align 1 will open without any issues.
Here's how to activate your Auto-Align 2 upgrade license:
Launch the iLok License Manager, log in to your account and check where your Auto-Align 1 license is currently activated by selecting it in the iLok License Manager, right-clicking, and choosing "Show Details."
If Auto-Align 1 is activated on other machines or iLok devices, please deactivate your existing activations before proceeding.
To learn how to deactivate your activations click here.
Launch the iLok License Manager, log in to your account, locate and select your Auto-Align 2 license, and select "Activate" from the Licenses menu.
Click "Complete" and follow the steps on the screen to finish the activation.
That's it!
Important note:
If you don't have access to a machine with your Auto-Align 1 license, right-click on the machine's name and select "Report as Unusable", scribble a line, check the checkbox, and click "Submit".
We'll approve the reset request as soon as possible, and after it's approved, you'll be able to activate your Auto-Align 2 license.
If your Auto-Align 1 license is activated on an iLok device that is lost or broken,
please report it as such here:
Send the RMA number to [email protected] and we'll take it from there.
If you still have any problems, please contact us at [email protected].
(In this picture, you can see that Auto-Align is still activated on our VIVOBOOKQA machine.)
